Position: Front Office Executive
Department: Front Office / Billing
Location: Meditrina Hospital, Jamshedpur
Experience: Minimum 2 years of relevant experience
Salary: ₹101,000 – ₹20,000 per month
Trial Period: 5 Days
Weekly Off: Rotational
Job Summary
We are looking for an experienced and responsible Front Office Executive to manage OPD, IPD, discharge and billing-related activities. The candidate should have good communication skills, basic computer knowledge and relevant experience in a hospital environment.
Key Responsibilities
- Handle OPD registration and billing.
- Handle IPD admission and billing-related work.
- Prepare and coordinate patient discharge processes.
- Prepare and check final bills before patient discharge.
- Coordinate with doctors, nursing, pharmacy, laboratory, TPA and other departments for discharge and billing.
- Explain billing details and required procedures to patients and attendants.
- Handle cash/online payment and receipt-related activities as assigned.
- Maintain proper records of OPD and IPD patients.
- Check patient details and billing entries for accuracy.
- Coordinate with TPA/Insurance department wherever required.
- Handle patient and attendant queries professionally.
- Manage front desk activities and guide patients to the appropriate department.
- Maintain proper documentation and registers.
- Ensure timely completion of admission, billing and discharge formalities.
- Prepare daily reports as required by management.
- Maintain confidentiality of patient information.
- Perform other duties assigned by the management.
Shift Requirements
- This is a 24×7 hospital operation.
- Candidate must be comfortable working in rotational shifts.
- 8–9 night shifts per month may be required.
- Weekly off will be rotational.
- Candidate should be flexible according to hospital requirements.
Required Skills
- Minimum 2 years of relevant hospital/front office/billing experience.
- Experience in OPD, IPD, discharge, and billing is preferred.
- Positive communication and interpersonal skills.
- Basic knowledge of MS Office and computer operations.
- Good numerical and billing skills.
- Ability to handle patients and attendants politely.
- Good coordination and documentation skills.
- Ability to work under pressure and handle multiple tasks.
- Professional and responsible attitude.
Selection Process
The selection will be based on:
- Interview performance
- Relevant experience
- Communication skills
- Practical knowledge of OPD/IPD/Billing/Discharge
- 5-day trial period
- Performance during the trial period
Salary
₹10,000 – ₹20,000 per month
The final salary will be decided based on the candidate's experience, interview performance, practical knowledge and performance during the 5-day trial period.
Note: Candidates must be comfortable with rotational shifts, including 8–9 night shifts per month, and rotational weekly offs.