Job Overview

- Role Title: Front Desk / Receptionist (Hotel & Restaurant)
- Department: Front Office & Guest Relations
- Reports To: Front Office Manager / General Manager / Restaurant Manager
- Employment Type: Full time / Shift Work (Rotational shifts, weekends, and holidays)

Key Responsibilities

Guest Greeting & Communication

- Welcome guests warmly and professionally upon arrival at the hotel lobby or restaurant.
- Answer incoming phone calls, emails, and digital booking inquiries promptly.
- Provide accurate information regarding room rates, restaurant menus, daily specials, hotel facilities, and local attractions.

Check-In / Check-Out & Reservations

- Manage room and table reservations, cancellations, and modifications through software or registers.
- Handle guest check-ins (verify identification, register details, issue room keys) and check-outs (settle bills, collect keys).
- Coordinate table availability and waiting lists with the restaurant host and service floor team.

Billing & Administration

- Process cash, credit card, and digital/UPI payments accurately.
- Maintain clean, organized, and up-to-date front-desk records, logs, and guest databases.
- Handle special requests, VIP arrivals, group bookings, or event inquiries.

Departmental Coordination & Issue Resolution





- Liaise with housekeeping and maintenance teams to track room turnarounds and readiness.
- Listen to guest feedback or complaints, resolve minor issues immediately, and escalate major concerns to the manager.
- Enforce property standards for safety, security, and guest etiquette.

Required Qualifications & Skills

Education & Experience

- Education: Graduate or Post Graduate candidates. A degree or diploma in Hospitality Management / Hotel Administration is a strong plus.
- Experience: 6 months to 1+ years of experience in front office, hotel reception, or restaurant guest relations.

Technical & Language Skills

- Software: Familiarity with Property Management Systems (PMS like Opera, Fidelio, or Cloudbeds) and Point-of-Sale (POS) systems.
- Computer Literacy: Basic MS Office (Word, Excel) and email correspondence.
- Languages: Good command of local language and English (multilingual skills are an asset).

Personal Attributes

- Pleasant, confident, and approachable personality with a customer-first attitude.
- Strong multitasking and organizational skills under busy service pressure.
- High standard of personal grooming and professional presentation.

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (Gwalior)
🏢 Hotel Kalpview
📍 Gwalior