Job Role – Customer Support Executive (Front Desk & Administration)

1. Front Desk Management: Manage daily front desk operations, handle incoming calls, welcome visitors and ensure a professional and pleasant guest experience.

2. Office & Complex Administration: Oversee day-to-day office administration, coordinate with housekeeping, security and maintenance teams, and ensure smooth functioning of the premises.

3. Guest Relations: Attend to guests, address queries and complaints promptly, coordinate visitor requirements and maintain high standards of hospitality and service.

4. Conference Room Management: Manage conference room bookings, meeting arrangements, cleanliness, refreshments and necessary facilities to ensure seamless meetings.

5. Lead Calling & Follow-ups: Make outbound calls to prospective customers, follow up on enquiries, maintain lead records,



schedule site visits and coordinate with the sales team for conversions.

Candidate Requirements: Presentable, well-groomed and confident personality with excellent English and Hindi communication skills, strong interpersonal abilities, a customer-centric attitude, proficiency in MS Office and the ability to multitask efficiently.

Preferred Experience: 1–3 years in front desk operations, customer service, hospitality or office administration.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance

Education:

- Bachelor's (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Support Associate (Mumbai)
🏢 TAT:VM DEVELOPERS
📍 Mumbai