- Attending Walkin Customers-: Greet and engage customers in a friendly and professional manner.
- Allotting Customers / Turns to respective Sales Coordinator as per Norms.
- Attending/ Checking Customer Leads via SMS/ Calls or via different SMP (Social Media Platform)
- Provide detailed information about products, features, and pricing.
- Follow up with Sales team on Customer log vs updating in CRM / Data management.
- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.
Required Skills:
Good and effective communication Skills-: Clear articulation, tone modulation, and active listening are all essential to interacting effectively with customers/ clients. The candidates need to have good verbal, non-verbal, and written communication skills to succeed in this job profile.
Good Interpersonal Skills-: o Talking in an enthusiastic, optimistic,
and empathetic manner will help the consumers feel heard and valued.
Problem-Solving Skills o A huge part of customer service support is the ability of the candidates to solve problems effectively. This is an essential skill needed for this job role. Active Listening o The role of a customer service executive is to have positive listening skills and effectively summarising the concerns of the customers.
You should maintain a positive attitude while dealing with complaints and conflicts of the customers.
Along with the soft skills, they also need a range of technical skills that are listed here: • CRM Experience, Persuasive Writing, Phone System Experience, Documentation Skills.
Pay: From ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund