Requirements

Responsibilities:

- Provide technical support and troubleshooting for hotel software integrations across PMS, CRM, booking engines, and F&B; systems.
- Monitor system performance, data pipelines, and API integrations to ensure high availability and real-time synchronization.
- Collaborate with internal engineering and product teams to diagnose, escalate, and resolve complex client-facing technical issues.
- Assist in onboarding recent hotel clients by configuring technical environments and validating data stream connectivity.
- Document technical support processes, troubleshooting workflows, and system architecture guides for internal and external use.
- Manage API credentials, security protocols, and user access controls in compliance with hospitality data privacy standards.
- Perform routine system audits, maintenance checks, and minor updates across client-facing infrastructure.
- Act as a primary point of contact for technical inquiries, delivering exceptional, customer-centric support to hospitality operators.

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- 2-4 years of experience in technical support, IT engineering, or systems integration, preferably within SaaS or hospitality tech.
- Strong working knowledge of RESTful APIs, JSON,



and data synchronization processes.
- Familiarity with cloud infrastructure (AWS, Azure, or GCP) and database management (SQL).
- Exceptional problem-solving skills with the ability to troubleshoot complex software interoperability issues.
- Excellent communication and interpersonal skills with a charismatic, client-facing demeanor.
- Fluency in English; additional languages relevant to the Middle East and international hospitality markets are a strong plus.

Nice to have:

- Prior experience working with Hotel Property Management Systems (PMS) like Opera, Mews, or Cloudbeds.
- Experience working in a fast-paced, early-stage startup environment (1-10 employees).
- Basic knowledge of scripting languages such as Python or JavaScript for automation tasks.
- Familiarity with ITIL framework or standard ticketing systems like Jira Service Management or Zendesk.

Description

## IT Engineer (Technical Support & Infrastructure)

**Location:** Gurgaon, India (On-site)
**Company:** RHIA (Real-Time Hotel Intelligence and Analytics)
**Department:** IT Infrastructure & Technical Support
**Seniority:** Mid-Level
**Language:** English (Professional Proficiency Required)

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

📌 IT Engineer (Gurugram)
🏢 Rhia AI
📍 Gurugram