- Hospital Coordinator

Department: Hospital Administration / Patient Services
Designation: Hospital Coordinator
Reporting To: Hospital Administrator / Medical Superintendent
Location: Pushti Hospital & Maternity Home, Bharuch

Job Purpose

The Hospital Coordinator will be responsible for ensuring smooth and efficient coordination of patient-related activities throughout the patient's hospital journey—from admission to discharge. The role will involve coordinating with patients, attendants, doctors, nursing staff, billing, pharmacy, diagnostics, insurance/TPA, and other hospital departments to ensure timely and quality patient services.

Key Responsibilities

1. Patient Admission & Registration

- Coordinate the complete patient admission process, including registration and documentation.
- Ensure availability and accuracy of patient demographic and admission details.
- Coordinate with doctors, nursing staff and concerned departments for bed allocation.
- Guide patients and attendants regarding hospital procedures, documentation and available facilities.
- Ensure timely communication of admission-related information to concerned departments.

2. Patient Coordination During Hospital Stay

- Act as the primary coordination point for patients and their attendants for non-clinical matters.
- Coordinate with doctors, nurses, diagnostics, pharmacy, billing and other departments for patient requirements.
- Follow up on investigations, reports, consultations and other services to ensure timely completion.
- Coordinate patient transfers between wards, ICU, OT, diagnostics and other departments.




- Address routine patient/attendant queries and escalate complaints or concerns to the appropriate authority.
- Ensure proper communication between departments regarding patient-related requirements.

3. Discharge Coordination

- Coordinate the complete discharge process from initiation to final discharge.
- Follow up with doctors for discharge summaries, prescriptions and other required documents.
- Coordinate with billing for final bill preparation and settlement.
- Coordinate with pharmacy, nursing and medical records for completion of discharge formalities.
- Ensure patients/attendants receive discharge summaries, prescriptions, investigation reports and other relevant documents.
- Ensure timely discharge and proper handover of patients.

4. Billing, Insurance & TPA Coordination

- Coordinate with the billing department regarding patient bills, estimates and final settlements.
- Assist patients and attendants in understanding the billing process.
- Coordinate with insurance/TPA teams for cashless admissions, approvals, queries and discharge authorization.
- Follow up on pending approvals and documentation to avoid delays.
- Coordinate with concerned departments for insurance-related documentation.

5. Patient & Attendant Support





- Provide skilled and courteous assistance to patients and attendants.
- Understand patient/attendant concerns and coordinate with the relevant department for resolution.
- Maintain a patient-friendly environment and ensure timely responses to queries.
- Escalate serious complaints, grievances or sensitive matters to the Hospital Administrator/Medical Superintendent.

6. Interdepartmental Coordination

- Maintain effective coordination among:
- Doctors and consultants
- Nursing department
- Billing and accounts
- Pharmacy
- Laboratory and radiology
- OT and ICU
- Medical records
- Insurance/TPA
- Housekeeping and other support services
- Ensure smooth flow of information and timely completion of patient-related activities.

7. Documentation & Records

- Ensure proper completion of patient-related documentation.
- Maintain necessary coordination records, registers and reports.
- Ensure confidentiality and privacy of patient information.
- Follow hospital SOPs, policies and regulatory requirements.

8. Patient Experience

- Monitor the overall patient experience during admission, treatment and discharge.
- Identify recurring patient service issues and report them to hospital management.
- Support patient feedback and satisfaction initiatives.
- Contribute towards improving patient service processes and reducing waiting time.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Education:

- Bachelor's (Required)

Experience:

- Operations: 2 years (Required)
- total work: 1 year (Preferred)

Work Location: In person

📌 Hospital Coordinator (Bharuch)
🏢 PUSHTI HOSPITAL
📍 Bharuch