Preferred from Interior Design Company.

1. Job Purpose

To act as the primary point of contact between customers and internal teams throughout the project lifecycle. The Service Coordinator will monitor project progress, coordinate with design, production, procurement, logistics, and installation teams, and provide timely updates to customers regarding project status, schedules, and concerns.

The role aims to ensure smooth communication, timely issue resolution, an excellent customer experience, and improved customer satisfaction from order confirmation through project completion.

2. Key Responsibilities

A. Customer Communication & Relationship Management

- Act as the primary point of contact for customers regarding project progress, timelines, and updates.
- Proactively communicate project status, planned activities, delivery schedules, and installation dates.
- Respond to customer queries, concerns, and requests professionally and promptly.
- Keep customers informed about delays, changes in schedules, and pending activities.
- Maintain positive customer relationships through regular follow-ups and clear communication.

B. Internal Team Coordination

- Coordinate with design, project execution, production, procurement, logistics, and installation teams.
- Collect project updates from the respective teams and communicate accurate information to customers.
- Follow up with departments on pending activities, material availability, production status, dispatch, and installation schedules.
- Ensure effective communication between departments to avoid delays and misunderstandings.
- Escalate project bottlenecks and unresolved issues to the reporting manager.

C. Project Status Tracking





- Track each project's progress from order confirmation to final installation and handover.
- Maintain project-wise status reports, milestone trackers, and expected completion dates.
- Monitor planned versus actual timelines and follow up on overdue activities.
- Identify potential delays and coordinate with relevant teams to minimize their impact.
- Ensure timely closure of pending activities and customer commitments.

D. Complaint & Issue Resolution

- Record customer complaints, service requests, and project-related concerns.
- Coordinate with the concerned teams to resolve issues within agreed timelines.
- Follow up on corrective actions and keep customers updated until closure.
- Escalate critical complaints, repeated issues, and delays to the appropriate authority.
- Maintain a record of complaints, resolutions, and customer feedback.

E. Documentation & Reporting

- Maintain accurate customer communication records and project status updates.
- Prepare daily or weekly project progress reports for management.
- Maintain trackers for pending tasks, delayed projects, customer complaints, and installation schedules.
- Document customer commitments, changes, and important project communications.
- Ensure project records are updated and accessible to relevant stakeholders.

F.



Customer Satisfaction & Project Closure

- Follow up with customers after installation and project handover.
- Coordinate with the service or installation team for snag rectification and pending work.
- Collect customer feedback and identify opportunities to improve service quality.
- Ensure all customer concerns are addressed before final project closure, wherever applicable.

3. Qualifications & Experience

- Graduate in any discipline; a qualification in Business Administration, Interior Design, or a related field is preferred.
- 2– 4 years of experience in customer service, project coordination, service coordination, or a similar role.
- Experience in interior design, modular kitchens, furniture, home interiors, construction, or related industries is preferred.
- Freshers with robust communication and coordination skills may be considered, if applicable.

4. Required Skills & Competencies

- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- Good coordination, follow-up, and organizational abilities.
- Ability to manage multiple projects and priorities simultaneously.
- Problem-solving skills and a proactive approach to issue resolution.
- Proficiency in MS Excel, Word, email, and project tracking tools.
- Attention to detail and accuracy in maintaining project records.
- Ability to work effectively with cross-functional teams.
- Patience, professionalism, and a customer-focused mindset.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

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