Responsibilities

- Respond to customer inquiries via phone, email and other communication channels.
- Resolve customer complaints and concerns in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Coordinate with Sales, Logistics, Accounts, and other departments for issue resolution.
- Monitor customer orders, deliveries, and service requests.
- Prepare customer service reports and analyze customer feedback.
- Assist in developing and improving customer support processes.
- Support onboarding and training of current customer support team members.
- Ensure compliance with company policies, procedures, and service standards.
- Meet defined customer satisfaction and response time targets. Required Skills
- Excellent verbal and written communication skills.
- Fluency in English,



Hindi, and Kannada is mandatory.
- Ability to communicate effectively with customers across different regions and language backgrounds.
- Strong problem-solving and analytical skills.
- Customer-focused attitude with a positive approach.
- Strong interpersonal and relationship management skills.
- Ability to handle multiple customer interactions simultaneously.
- Attention to detail and accuracy.
- Team player with the ability to work independently.

Pay: From ₹28,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Experience:

- Customer service: 1 year (Required)

Language:

- Hindi (Required)

Work Location: In person

📌 Senior Executive (Bengaluru)
🏢 Enagic India Kangen Water
📍 Bengaluru