OUTPACE CONSULTING – CUSTOMER SUPPORT HIRING

Location: New Town, Kolkata, West Bengal
Job Type: Full-time
Openings: E-commerce Non-Voice, Travel Voice, and International Voice

Job Overview

Outpace Consulting is hiring candidates for customer support opportunities across E-commerce and Travel processes in Kolkata. Freshers and experienced candidates are welcome to apply, depending on the role requirements.

Candidates should have good communication skills, a customer-focused approach, and the ability to work in a rotational-shift environment.

1. Customer Support – E-commerce Non-Voice

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹17,000 in-hand per month
Location: New Town, Kolkata

Perks and Work Schedule

- One-way cab facility
- ₹1,400 travel allowance
- Rotational shifts
- 5 working days per week
- 2 rotational weekly offs

Job Responsibilities

- Handle customer queries through non-voice support channels.
- Assist customers with order-related and service-related concerns.
- Provide accurate, timely, and professional written responses.
- Document customer interactions and follow established process guidelines.
- Maintain response quality, accuracy, and customer satisfaction.

Skills Required

- Good written communication skills
- Customer service and query-resolution skills
- Attention to detail and accuracy
- Ability to work in a fast-paced environment

2. Customer Support – Travel Voice

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹20,000–₹21,000 in-hand per month
Location: New Town, Kolkata

Benefits and Work Schedule

- One-way cab facility
- ₹1,400 travel allowance
- Rotational shifts
- 5 working days per week
- 2 rotational weekly offs

Job Responsibilities

- Handle customer interactions over the phone for a travel support process.
- Assist customers with travel-related queries and service requests.




- Understand customer requirements and provide appropriate solutions.
- Communicate clearly and professionally while resolving customer concerns.
- Follow process guidelines and maintain customer service standards.

Skills Required

- Good verbal communication skills
- Active listening and customer-handling abilities
- Problem-solving and query-resolution skills
- Professional communication and a customer-focused attitude

3. Customer Support – International Voice

Experience: Minimum 1 year of international calling experience
Qualification: Graduate / Undergraduate
CTC: ₹3.6 LPA–₹3.9 LPA
Approximate In-Hand Salary: Up to ₹25,000 per month
Location: New Town, Kolkata

Benefits and Work Schedule

- Incentives
- One-way cab facility
- ₹1,400 travel allowance
- Rotational shifts
- 5 working days per week
- 2 rotational weekly offs
- Salary hike of up to 30% over the last drawn salary, subject to the maximum offered package

Job Responsibilities

- Handle customer interactions for an international travel voice process.
- Understand customer requirements and provide professional assistance.
- Use effective probing and active listening to identify customer concerns.
- Resolve queries while maintaining professional communication.
- Adhere to process guidelines, quality standards, and customer service expectations.

Skills Required

- Minimum 1 year of international calling experience
- Strong spoken English and communication skills
- Effective probing and active listening
- Confidence in handling international customers
- Customer service and problem-solving abilities

How to Apply

Interested candidates can share their updated resume and contact details using the information below.

Contact / WhatsApp: https://wa.me/(phone hidden)
Email: [email protected]

Apply now to explore customer support career opportunities with Outpace Consulting in Kolkata.

Pay: ₹204,000.00 - ₹300,000.00 per year

Work Location: In person

📌 International Voice and Non voice Process (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata