Key Responsibilities

1. Customer Relationship Management

- Build and maintain strong relationships with existing customers, homeowners, and investors.
- Proactively engage with customers to understand their satisfaction levels, future requirements, and investment preferences.
- Ensure regular follow-ups and provide a seamless customer experience throughout the sales journey.

2. Repeat Sales and Revenue Generation

- Identify opportunities for repeat purchases, property upgrades, and cross-selling across the real estate portfolio.
- Generate business from the existing customer database through structured calling, meetings, and personalised engagement.
- Achieve assigned sales targets and contribute to overall revenue growth through customer retention and repeat business.

3. Referral Business Development

- Encourage existing customers to refer prospective buyers through relationship-building initiatives.
- Develop and maintain a strong referral pipeline from homeowners, investors, and existing clients.
- Coordinate with internal sales teams to convert referrals into successful transactions.

4. Customer Engagement and Follow-ups

- Conduct regular customer outreach, follow-ups, and engagement activities.




- Communicate relevant project updates, current launches, offers, and investment opportunities.
- Address customer queries and coordinate with internal teams to ensure timely resolution.

5. Sales Tracking and Reporting

- Maintain accurate customer databases, interaction records, and sales pipelines in CRM systems.
- Track repeat sales, referral conversions, customer engagement, and achievement against targets.
- Share periodic reports on sales performance, pipeline status, and business opportunities with the reporting manager.

Desired Candidate Profile

- Graduate in any discipline; an MBA in Sales or Marketing would be an added advantage.
- Experience in real estate sales, customer relationship management, loyalty sales, or relationship management.
- Strong communication, negotiation, and relationship-building skills.
- Ability to generate repeat business and convert referrals into sales.
- Customer-centric approach with a target-driven mindset.
- Proficiency in CRM tools, MS Excel, and sales reporting.

Pay: From ₹100,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Loyalty Sales - LODHA (Thane)
🏢 Lodha group
📍 Thane