Job Title: CRM Manager – Post Sales

Location: Budigere Cross / Hoskote, Bengaluru, Karnataka
Experience: 5–10 Years
Industry: Real Estate / Residential Projects
Employment Type: Full-Time
Job Type: In office

Job Summary

We are looking for an experienced CRM Manager – Post Sales to manage the complete customer journey after booking and ensure a smooth and positive experience for customers until possession and closure.

The ideal candidate should have strong experience in real estate post-sales CRM, customer relationship management, collections coordination, documentation, and possession-related activities.

Key Responsibilities

- Manage the complete post-sales customer relationship from booking until possession and closure.
- Act as the primary point of contact for customers after booking.
- Handle customer queries, requests, complaints, and escalations professionally and promptly.
- Coordinate with customers regarding agreements, documentation, payment schedules, and collections.
- Follow up with customers for pending payments and ensure timely collection as per agreed schedules.
- Coordinate with Sales, Finance, Legal, Projects, and other internal teams to resolve customer issues.
- Maintain accurate customer records, booking details, payment status, and documentation.
- Monitor and track customer requests, complaints, and resolutions through the CRM system.
- Coordinate for agreement registration, documentation, possession, and handover processes.
- Provide regular updates to customers regarding project progress, timelines, and possession schedules.
- Handle customer escalations and ensure timely resolution.
- Prepare MIS reports related to customer status,



collections, pending documentation, complaints, and possession.
- Monitor team performance and ensure timely closure of customer requests.
- Develop and maintain strong long-term relationships with customers.
- Ensure a high level of customer satisfaction throughout the post-sales journey.
- Identify recurring customer issues and recommend process improvements.

Requirements

- 5–10 years of experience in CRM / Customer Relationship Management, preferably in the real estate industry.
- Strong experience in post-sales customer handling.
- Experience in residential real estate projects will be preferred.
- Good knowledge of customer documentation, agreements, collections, and possession processes.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving and escalation-management abilities.
- Good team management and coordination skills.
- Proficiency in MS Office and CRM software.
- Strong attention to detail and ability to manage multiple customers and tasks simultaneously.

Key Skills

Real Estate CRM | Post Sales | Customer Relationship Management | Customer Escalation | Collections Coordination | Agreement & Documentation | Possession & Handover | Customer Retention | MIS Reporting | Team Management | Stakeholder Coordination

Preferred Candidate

Candidates with prior experience handling post-sales CRM for residential real estate projects and managing a team will be preferred.

Compensation

Salary: As per experience and industry standards
Incentives: Performance-based, if applicable

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 CRM Manager (Virgonagar)
🏢 Felicity Adobe
📍 Virgonagar