The Lane:

Restaurant Manager – Job Responsibilities

1. Restaurant Operations Management

- Oversee daily restaurant operations, including dine-in, takeaway, and food delivery services.
- Ensure smooth coordination between the kitchen, service staff, cashier, and delivery personnel.
- Maintain service quality, food presentation, and customer satisfaction.

2. Staff Management

- Supervise restaurant staff, including chefs, kitchen assistants, stewards, and housekeeping personnel.
- Prepare staff duty rosters, manage shift schedules, and monitor attendance.
- Ensure discipline, grooming, punctuality, and professional conduct among employees.
- Coordinate staff training and performance monitoring.

3. Sales and Cash Management

- Monitor daily sales, including dine-in, takeaway, online orders, and cash sales.
- Verify daily sales reports, cash collections, and payment records.
- Coordinate with Accounts/Finance for cash deposits, expense statements, and reconciliation.
- Monitor discounts, complimentary orders, and refunds with proper authorization.

4. Inventory and Purchase Management

- Monitor daily stock levels of food ingredients, beverages, and other operational supplies.
- Coordinate with the kitchen team to prepare purchase requisitions.
- Monitor material consumption, wastage, expiry dates, and stock discrepancies.
- Ensure purchases are made only through approved vendors and authorized procedures.

5. Customer Service and Complaint Handling

- Ensure prompt and courteous customer service.
- Handle customer complaints, feedback, and service-related issues.
- Monitor customer satisfaction and implement improvements where required.
- Maintain the restaurant's reputation and service standards.

6. Food Safety, Hygiene and Maintenance

- Ensure cleanliness and hygiene in the kitchen, dining area, washrooms, and storage areas.




- Ensure compliance with applicable FSSAI requirements and food safety procedures.
- Monitor food storage, temperature control, expiry dates, and secure food-handling practices.
- Coordinate equipment maintenance, pest control, waste disposal, and repairs.

7. Online Orders and Delivery Management

- Monitor orders received through food delivery platforms, telephone, and other channels.
- Ensure timely order preparation, packing, dispatch, and delivery coordination.
- Resolve order delays, incorrect orders, and delivery-related complaints.
- Monitor online order records and platform-related issues.

8. Reporting and Administrative Coordination

- Prepare and submit daily sales, stock, wastage, and operational reports to management.
- Coordinate with management regarding staffing, purchases, expenses, and operational requirements.
- Maintain records of sales, inventory, customer complaints, maintenance, and daily activities.
- Ensure adherence to company policies, standard operating procedures, and management instructions.

9. Cost Control and Business Performance

- Monitor food costs, wastage, labour costs, and other operating expenses.
- Identify opportunities to improve operational efficiency and profitability.
- Monitor sales performance and support promotional activities.
- Ensure efficient utilization of manpower, materials, and restaurant resources.

10. Opening and Closing Procedures





- Ensure the restaurant is ready for service before opening.
- Verify cleanliness, equipment readiness, stock availability, and staff deployment.
- Ensure proper closing procedures, including sales reconciliation, equipment shutdown, security, and handover.

Key Performance Indicators (KPIs)

A Restaurant Manager's performance can be evaluated based on:

- Daily sales and revenue growth.
- Customer satisfaction and complaint resolution.
- Food cost, wastage, and inventory accuracy.
- Staff attendance, discipline, and productivity.
- Hygiene and food safety compliance.
- Timely submission of operational reports.
- Accuracy of cash and sales reconciliation.
- Timely fulfilment of dine-in, takeaway, and delivery orders.

Recommended reporting structure: The Restaurant Manager should report to the Operation Head,HR and coordinate with the Kitchen Head, Service Team and Accounts/Finance.

Required Skills & Qualifications – Restaurant Manager

· Educational Qualification: Degree in Hotel Management.

· Work Experience: Minimum 7 years of experience in the hotel or restaurant industry.

· Communication Skills: Good verbal and interpersonal communication skills.

· Personality Traits: Humble, polite, well-mannered, and customer-oriented.

· Leadership Skills: Ability to manage staff, coordinate daily operations, and handle customer concerns effectively.

· Operational Skills: Knowledge of restaurant operations, inventory management, sales monitoring, and food hygiene standards.

· Gender: Male/Female candidates may apply.

· Software Knowledge: Hands-on experience with PetPooja POS and Restaurant Management Software is mandatory.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Food provided

Work Location: In person

📌 Restaurant Manager (Santoshpur)
🏢 Urban24Foods
📍 Santoshpur