Pleasant personality, professional grooming, and a positive attitude.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work effectively in a fast-paced hospitality environment.
- Valuable organizational skills and attention to detail.
- Basic computer knowledge and familiarity with reservation systems are an advantage.
- Flexibility to work in shifts, weekends, and public holidays.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback ratings.
- Guest complaint resolution time.
- Repeat guest visits and customer retention.
- Accuracy in reservation and seating management.
- Quality of guest interaction and service standards.
- Adherence to grooming and hospitality protocols.