Job Title: Telecaller

Location: Kochi
Department: Customer Service / Sales / Recruitment
Company Name: Matrixx Overseas Pvt Ltd

Job Summary

The Tele caller is responsible for making outbound and inbound calls to customers, clients, or candidates to provide information, generate leads, follow up on queries, and support business operations. The role requires good communication skills, a positive attitude, and the ability to handle calls professionally.

Key Responsibilities1. Call Handling

- Make outbound calls to potential customers and explain the company's products or services.
- Screen and filter leads based on the company's requirements.
- Handle customer inquiries and provide relevant information.
- Follow up with leads and maintain accurate customer records.
- Make calls professionally and support the team in lead generation.
- Follow scripts and guidelines while maintaining a friendly tone.

2. Follow-up

- Follow up on previous calls and maintain consistent communication.
- Update the system with call outcomes and follow-up tasks.

3. Customer / Candidate Support

- Address queries, provide details about services, and resolve basic issues.
- Share required information via email/WhatsApp when needed.




- Maintain polite and professional behaviour at all times.

4. Data Management

- Maintain call logs, reports, and databases accurately.
- Ensure candidate/client details are updated regularly.
- Keep track of interested leads and scheduled appointments/interviews.

5. Coordination

- Coordinate with internal teams (Sales/Recruitment/Documentation) as required.
- Schedule meetings, interviews, or callbacks.

Key Skills Required

- Freshers are welcome to apply
- Excellent communication and telephone etiquette.
- Knowledge of Hindi will be an added advantage.
- Ability to handle high call volumes.
- Good listening and problem-solving skills.
- Proficiency in MS Excel.
- Positive attitude and willingness to learn.

Qualifications

- Degree in any discipline.

Interested candidates can apply or attend a walk-in interview.

[email protected]

Job Type: Full time

Pay: ₹13,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Ernakulam District, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Tele caller - Kochi (Ernakulam)
🏢 Matrixx Overseas Migration
📍 Ernakulam