Experience: 1–6 years Reporting to: GL Maximum Grade: E2

Role Overview

We are looking for Service Executives / Senior Service Executives to handle field servicing, troubleshooting, maintenance and customer support for high-tech analytical and laboratory instruments. Candidates should have hands-on experience servicing electronic equipment, preferably analytical instruments used in laboratories, pharmaceutical, chemical and other industrial sectors.

Education

Minimum: Diploma in Electronics / Instrumentation or M.Sc. in Electronics.

Preferred: B.E. in Electrical, Electronics, Electronics & Communication, or Instrumentation Engineering.

Key Responsibilities

- Perform field servicing, preventive maintenance, troubleshooting and repair of analytical and laboratory instruments.
- Service instruments such as Gas Chromatography (GC), GC-MS, UV-Vis, FTIR and AAS spectrophotometers.
- Respond to customer complaints, resolve technical issues promptly and maintain high customer satisfaction.
- Coordinate with customers on service schedules, maintenance requirements and technical issues.
- For Senior Service Executives, generate service and spare-parts revenue and support AMC/CMC, warranty and extended-warranty contracts.

Required Skills & Knowledge





- Hands-on field servicing of electronic equipment is mandatory; analytical and laboratory instrument experience is preferred.
- Knowledge of AMC/CMC, warranty contracts, payment terms and payment follow-ups.
- Basic knowledge of computer hardware, software and operating systems.
- Ability to check AC/DC voltages and understand the use of UPS, stabilizers and related electrical equipment.
- Robust troubleshooting, communication, customer-handling and coordination skills.

Preferred Candidate Profile

Candidates from analytical instrument companies, laboratory equipment manufacturers, scientific instrument service providers or organisations providing technical field service to laboratories will be preferred. Candidates should be comfortable with customer-site visits and independent technical troubleshooting.

Key Success Behaviours: Accountability, teamwork, clear communication, customer focus, integrity, results orientation and professionalism

Pay: ₹350,000.00 - ₹650,000.00 per year

Application Question(s):

- What is your notice period in days?
- What is your current annual CTC?

Work Location: In person

📌 Service Executive / Senior Service Executive (Hyderabad)
🏢 Search Synergy
📍 Hyderabad