Job Summary

The Housekeeping Supervisor is responsible for supervising and coordinating the daily housekeeping operations to ensure cleanliness, hygiene, orderliness, and maintenance of guest rooms, public areas, and other designated spaces. The role involves monitoring staff performance, maintaining service standards, ensuring compliance with hygiene and safety procedures, and delivering a high standard of guest satisfaction.

Key Responsibilities

A. Housekeeping Operations

- Supervise daily cleaning activities in guest rooms, corridors, public areas, and other assigned locations.
- Ensure all areas are maintained according to the hotel's cleanliness, hygiene, and presentation standards.
- Conduct regular inspections of guest rooms and public areas to ensure quality and consistency.
- Ensure timely completion of room cleaning, room preparation, and special housekeeping requests.
- Monitor the proper use and storage of cleaning materials, equipment, and housekeeping supplies.

B. Staff Supervision and Management

- Assign daily duties and work schedules to housekeeping attendants and other team members.
- Monitor staff attendance, punctuality, grooming, discipline, and overall performance.
- Train and guide housekeeping staff on cleaning procedures, customer service, and safety standards.
- Ensure adequate manpower allocation to meet operational requirements.
- Report staff misconduct, negligence, or performance-related issues to the Housekeeping Manager.

C. Inventory and Supplies Management

- Monitor stock levels of linen, toiletries, cleaning chemicals, uniforms, and other housekeeping supplies.
- Maintain proper records of inventory, consumption, and replenishment requirements.
- Ensure proper handling, storage,



and accountability of housekeeping materials and equipment.
- Minimize wastage, prevent misuse, and maintain cost-effective departmental operations.

D. Guest Service and Coordination

- Respond promptly and professionally to guest complaints and housekeeping requests.
- Coordinate with the Front Office regarding room status, guest requirements, and room readiness.
- Liaise with the Maintenance Department to report and follow up on repairs and maintenance issues.
- Ensure lost-and-found items are recorded, secured, and handed over according to company procedures.
- Maintain guest privacy, confidentiality, and professional conduct at all times.

E. Hygiene, Safety, and Compliance

- Ensure compliance with hotel hygiene, sanitation, health, and workplace safety standards.
- Ensure cleaning chemicals are handled and stored safely according to instructions.
- Monitor the condition of housekeeping equipment and report defects immediately.
- Ensure staff follow standard operating procedures (SOPs) and wear the prescribed uniforms and protective equipment.
- Maintain inspection checklists, cleaning schedules, attendance records, and other departmental documentation.

Qualifications and Experience

- Minimum qualification: Higher Secondary (10+2); a diploma or certification in Hospitality or Hotel Management is preferred.




- Minimum 1–3 years of experience in housekeeping, preferably in a hotel or hospitality establishment.
- Previous supervisory experience will be an advantage.
- Knowledge of cleaning procedures, hygiene standards, linen management, and housekeeping equipment.
- Basic computer skills and the ability to maintain departmental records.

Required Skills and Competencies

- Strong leadership and team management skills.
- Good communication and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Problem-solving and decision-making skills.
- Time management and the ability to work under pressure.
- Professional appearance, discipline, and a customer-focused attitude.
- Ability to train, motivate, and monitor housekeeping staff.

Key Performance Indicators (KPIs)

- Cleanliness and hygiene inspection scores.
- Guest satisfaction and housekeeping complaint resolution.
- Timely completion of assigned cleaning schedules.
- Staff attendance, productivity, and discipline.
- Effective control of linen, cleaning materials, and departmental supplies.
- Compliance with housekeeping SOPs and safety standards.
- Reduction in wastage, damages, and repeat cleaning requirements.

General Responsibilities

- Perform any other duties assigned by the Housekeeping Manager or senior management.
- Maintain skilled conduct and promote teamwork across departments.
- Protect company property and ensure the confidentiality of guest and organizational information.
- Contribute to continuous improvement in housekeeping standards and operational efficiency.

Benefits:

- Food provided

Work Location: In person

📌 Housekeeping Supervisor (Kaziranga National Park)
🏢 The Kaziranga Heritage
📍 Kaziranga National Park