- Contracting:
- Source hotels, transfers, and activities across 8 Finland destinations.
- Contact current suppliers within 14 days; log them same-day in Vendor Master.
- Negotiate annual rates at ≥18% below rack for hotels and ≥10% below rack for activities/transfers.
- Manage renewals at D-60; hold quarterly check-ins. Keep hotel contracts strictly confidential in Google Drive.
- Reservations:
- Process converted trips in Sembark after verifying client payment with Accounts.
- Secure written email confirmations for all services by D-45 (escalate unconfirmed services at D-30).
- Flag margin issues prior to confirmation.
- Handle live tour amendments and partner with Accounts on payment reconciliations.