Job Description – Service Coordinator

Position: Service Coordinator
Department: Service / Customer Support
Location: Ghitorni Delhi.
Employment Type: Full-Time

Job Summary

We are looking for a responsible and organized Service Coordinator to coordinate service activities, communicate with customers, and ensure timely completion of service requests.

Key Responsibilities

- Coordinate daily service requests and customer complaints.
- Communicate with customers regarding service schedules and updates.
- Coordinate with service engineers/technicians for site visits.
- Prepare and maintain service reports, job sheets, and records.
- Follow up on pending service requests until closure.
- Schedule service calls and allocate them to technicians.
- Maintain customer and service-related data in Excel/Google sheet
- Prepare daily/weekly service status reports.
- Coordinate with the Sales, and Service, when required.




- Handle customer queries professionally and provide timely updates.
- Ensure proper documentation of completed service jobs.

Required Skills

- Good communication and coordination skills.
- Basic knowledge of MS Office, especially MS Excel, Google sheet.
- Good follow-up and time-management skills.
- Ability to handle multiple service requests.
- Professional and polite communication with customers.
- Valuable written and spoken English/Hindi.

Qualification

Graduate / Diploma in any relevant field.

Preferred Experience

Experience in Service Coordination, Customer Support, Back Office, or Administration will be preferred.

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Service Coordinator (Ghitorni)
🏢 Fitline India
📍 Ghitorni