- Taking/Handling Inbound Customer calls, Outbound calls, Emails
- Listening to and understanding the customer’s requirements
- Provide product / service details & advantages to Customers
- Providing end to end solutions to the customer
- Asking the correct questions – probing and prompting the customer wherever required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with as per Escalation matrix till closure
- Staying current with knowledge of products/ processes & services
- Ensure full adherence to all the quality parameters and SOP
- Cooperate with other Team members, SMEs and Team Leaders.
Benefits:
- Provident Fund
Application Question(s):
- Are you located near Whitefield?
Education:
- Bachelor's (Required)
Language:
- Telugu (Required)
- English (Required)
Location:
- Whitefield, Bengaluru, Karnataka (Required)
Work Location: In person
📌 Telugu Voice process in Whitefield
🏢 Amisol Global
📍 Whitefield
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