Additional Information
Job Number26140536
Job CategoryEvent Management
LocationNo 2/55 Outer Ring Road, Nagavara, Bengaluru Karna 560045, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

- Applies knowledge of all laws, as they relate to an event.

- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

- Adheres to and reinforces all standards, policies, and procedures.

- Maintains established sanitation levels.

- Manages departmental inventories and maintains equipment.

- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

- Schedules banquet service staff to forecast and service standards, while maximizing profits.

- Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

- Sets goals and delegates tasks to improve departmental performance.





- Conducts monthly department meetings with the Banquet team.

- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

- Acts as a liaison to the kitchen staff.

- Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

- Sets a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Responds to and handles guest problems and complaints.

- Empowers employees to provide excellent customer service.

- Ensures employees understand expectations and parameters.

- Strives to improve service performance.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

- Observes service behaviors of employees and provides feedback to individuals.

- Monitors progress and leads discussion with staff each period.

- Participates in the development and implementation of corrective action plans.





- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

- Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity. We actively foster an workplace where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Noi di Courtyard ci impegniamo con passione per soddisfare al meglio le esigenze dei viaggiatori in tutto il mondo. È ciò che ci ha ispirato a creare il primo hotel ideato in modo specifico per chi viaggia per lavoro, ed è il motivo per cui l'esperienza Courtyard di oggi mette in primo piano le possibilità a disposizione degli ospiti, indipendentemente dallo scopo del loro viaggio. Siamo alla ricerca di persone di successo che si impegnano con passione per offrire agli ospiti un'esperienza che va oltre le aspettative, persone che amano far parte di un team ristretto ma ambizioso e che puntano all'apprendimento e al miglioramento continuo, senza dimenticare di divertirsi.

Entrando a far parte di Courtyard ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

📌 Mgr-Banquets I (Karnataka)
🏢 Marriott International
📍 Karnataka