Key Roles and Responsibilities

A. Patient Registration and Reception

- Welcome patients, attendants, and visitors professionally.
- Register new and returning patients accurately in the hospital information system (HIS).
- Verify patient details and update demographic information.
- Issue OPD registration slips and guide patients to the appropriate departments.
- Manage patient enquiries, telephone calls, and appointments.

B. Appointment and Patient Coordination

- Coordinate appointments with consultants and clinical departments.
- Inform patients about consultation schedules and waiting times.
- Coordinate with nursing staff, doctors, and other departments for patient assistance.
- Guide patients and attendants regarding hospital services and facilities.

C. Admission and Discharge Coordination

- Assist patients and attendants with admission formalities.
- Coordinate with the Admission, Billing, Insurance, and Nursing departments.
- Ensure the required patient documentation is completed accurately.
- Guide patients through discharge formalities and coordinate with the concerned departments.

D. Billing and Cash Handling





- Coordinate with the Billing and Cash Counter teams regarding patient bills and payments, as assigned.
- Ensure accurate documentation of registration and billing-related information.
- Follow hospital procedures for receipts, payment records, and cash handling, wherever applicable.

E. Patient Service and Complaint Handling

- Respond politely to patient enquiries and concerns.
- Handle complaints professionally and escalate unresolved issues to the Front Office In-charge.
- Maintain patient confidentiality and protect sensitive information.
- Ensure patient satisfaction through timely assistance and effective communication.

F. Documentation and Administrative Duties

- Maintain accurate patient records, registers, and front office documentation.
- Ensure proper handover of pending cases and important information between shifts.
- Maintain cleanliness, organization, and discipline at the reception area.
- Prepare reports and updates as instructed by the reporting manager.

Pay: ₹16,000.00 - ₹30,000.00 per month

Advantages:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Receptionist (Horamavu)
🏢 Trust-in Hospital
📍 Horamavu