- Provide day to day support for desktops laptops and softphones
- Basic knowledge of servers AD DNS DHCP
- Handle incidents and service requests ensuring SLA adherence and root cause resolution
- Support basic LAN infrastructure switches routers firewalls
- Troubleshoot endpoint OS issues and ensure security compliance
- Understanding of IT asset management
- Support remote and floor users based on ticket assignments
- Knowledge of WVD AVD and exposure to Genesys AWS is an added advantage
- Adaptable to work in shifts and coordinate across geographies
Key Responsibilities:
- IT Support
- Desktop Support
- End User Support
- operating systems
- Ticketing tools
- IT Assets
- LAN Troubleshooting
Preferred Skills:
TIG->Standard TIG
📌 Systems Engineer - IT Service Management (Pune)
🏢 Infosys BPM
📍 Pune
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