We are looking for a customer-focused Customer Relationship Executive to support our after-sales service operations. The candidate will coordinate service appointments, communicate service updates, maintain customer records, and ensure a positive customer experience throughout the servicing process.
Key Responsibilities:
- Handle customer inquiries related to vehicle servicing and maintenance.
- Schedule service appointments and coordinate with the service team.
- Remind customers about scheduled servicing and maintenance requirements.
- Communicate service progress and expected vehicle delivery times.
- Maintain accurate customer information and service history records.
- Collect customer feedback after service completion.
- Coordinate with Service Advisors and technicians to provide timely updates.
- Assist in resolving customer concerns and escalate complex issues to the Service Manager.
- Maintain professional relationships with existing customers.
- Support customer retention initiatives and encourage repeat service visits.
Requirements:
- Freshers or candidates with up to one year of relevant experience.
- Experience in customer service, automobile service coordination, or customer relationship management is preferred.
- Good verbal communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Robust follow-up, coordination, and problem-solving abilities.
- Interest in automobiles and electric vehicles is preferred.
- Proficiency in English, Kannada, and Hindi.
- Marathi language skills will be an added advantage.