Application Support Executive – L1 (Banking Project)

Experience : 1.5 to 3 years

Location: [Goregoan , Mumbai ]
Employment Type: Full-Time / Onsite

Job Summary:

We are looking for a proactive and detail-oriented Application Support Executive (L1) to support banking applications at the client site. The candidate will be responsible for handling first-level support, resolving user issues, and ensuring smooth day-to-day application operations.

Key Responsibilities:

- Provide L1 support for banking applications and systems
- Handle user queries, issues, and service requests
- Perform initial troubleshooting and issue resolution
- Log and track tickets in the ticketing system
- Escalate unresolved issues to L2/L3 teams
- Monitor application performance and report any abnormalities
- Coordinate with internal teams and client stakeholders
- Maintain documentation of issues and resolutions
- Ensure adherence to SLA and response timelines





Eligibility Criteria:

- Graduate in IT / Computer Science / Any related field.
- 1.5 to 3 years of experience in application support.
- Basic understanding of banking applications / BFSI domain (preferred).
- Knowledge of SQL / databases (basic level).
- Familiarity with ticketing tools (like ServiceNow, Jira – added advantage)

Required Skills:

- Good communication and problem-solving skills
- Ability to work in a client-facing workplace
- Willingness to work from client location
- Basic troubleshooting and analytical skills

Preferred:

- Immediate joiners
- Intrested Candidate can share their resumes on [email protected]

Job Type: Full-time

Pay: ₹150,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Application Support Engineer (Mumbai)
🏢 Techplus Infotech
📍 Mumbai