Key Responsibilities:

1. Delivery leadership and economics

- Own end-to-end delivery for all client engagements across service lines and geographies.
- Build and run the delivery operating model: pods or practices, spans of control, and onshore–offshore mix.
- Own delivery cost, engagement margins, utilisation and capacity planning.
- Set and enforce service-level agreements, turnaround times and deliverable calendars for every client.
- Flag scope creep early and work with the CEO on re-pricing or change requests.

2. Client leadership

- Act as the senior escalation point and executive sponsor for key accounts.
- Lead periodic business reviews with client promoters, boards and CFO-level stakeholders.
- Ensure each engagement moves beyond transaction processing to insight and advice.
- Drive retention, renewals and expansion of existing mandates into additional service lines.
- Run a structured client feedback process and act on the findings.

3. Quality, risk and compliance governance

- Institute a maker–checker–reviewer framework and sign-off protocols for all deliverables.
- Guarantee zero-miss statutory compliance through calendars, trackers and escalation rules.
- Review high-stakes outputs personally: investor models, lender submissions, IPO documents and board packs.
- Maintain engagement risk registers, and manage data confidentiality and information security in delivery.
- Conduct root-cause analysis on every error or delay and close the gap in the process.

4. Process excellence and technology adoption

- Deploy and maintain ViTWO's standard operating procedures, RACI matrices and checkpoint libraries across teams.
- Standardise month-end close, payables, receivables, inventory and compliance workflows across clients.
- Champion delivery on the ViTWO.ai platform and drive automation of repetitive work.
- Feed delivery insights back to the product team to shape the ViTWO.ai roadmap.




- Use ViTWO's KPI framework to benchmark clients and internal delivery performance.

5. People and capability

- Lead, mentor and grow the delivery organisation, including CAs, CMAs, CS professionals and analysts.
- Build a second line of engagement leaders who can run client relationships independently.
- Own workforce planning, hiring, onboarding and role-based training with HR.
- Set performance goals, conduct reviews and build a culture of ownership and accountability.
- Manage attrition risk and ensure no engagement depends on a single individual.

6. Transitions and growth support

- Lead onboarding and transition of new clients, including knowledge transfer and stabilisation.
- Support solutioning, effort estimation and pricing for proposals.
- Establish delivery for international clients, with awareness of local accounting and reporting requirements.
- Work with channel and referral partners on jointly delivered mandates.

7. Advisory and transaction delivery

- Oversee execution of debt-raising, VC/PE and capital-market mandates to agreed timelines.
- Coordinate with bankers, investors, merchant bankers, auditors and legal advisers on live transactions.
- Lead finance transformation projects from diagnostic through implementation and handover.

Qualifications

- Chartered Accountant (essential).
- An additional qualification such as MBA (Finance), CMA, CS, CPA or CFA is an advantage.

Experience

- 15+ years of post-qualification experience in finance, with at least 5 years leading multi-client delivery.




- Background in one or more of: a Virtual CFO or F&A; outsourcing firm, a Big 4 or large CA firm's outsourcing or advisory practice, a shared-services or global capability centre, or a CFO role in a growth-stage company.
- Has managed a portfolio of concurrent client engagements and a multi-layered team.
- Has owned a delivery budget or P&L;, including margin and utilisation.
- Exposure to at least one of debt syndication, VC/PE fundraising or IPO preparation.
- Experience serving overseas clients, particularly in the US, UAE or Australia, is preferred.

Technical expertise

- Strong command of Ind AS and Indian GAAP; working knowledge of IFRS or US GAAP is an advantage.
- Sound grasp of Indian direct tax, GST, FEMA, transfer pricing and Companies Act compliance.
- Confident with financial modelling, MIS design, budgeting and business analytics.
- Familiar with audit processes and with what lenders, investors and merchant bankers expect from a finance function.
- Hands-on with ERP systems and comfortable driving automation and AI-enabled finance tools.

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Advantages:

- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Application Question(s):

- Are you a qualified Chartered Accountant (ICAI member)?
- How many years of post-qualification experience do you have? (Numeric please)
- How many years have you led a multi-client delivery team or practice?
- Are you currently based in Kolkata, or willing to relocate and work from our Newtown, Ecospace- Kolkata office?
- Are you willing to travel to client sites in India and overseas?
- What is your notice period in days?
- What is your current CTC and your expected CTC?
- Have you worked with an ERP system and led an automation or AI-enabled finance tool rollout?

Work Location: In person

📌 Head of Service Delivery - Finance & Accounts (Kolkata)
🏢 ViTWO
📍 Kolkata