- Welcome customers, visitors, and clients professionally.
- Answer incoming telephone calls and respond to enquiries.
- Receive customer samples and coordinate with laboratory staff for sample registration.
- Maintain customer details, sample submission records, registers, and files.
- Prepare quotations, invoices, receipts, and basic office documents as instructed.
- Coordinate with laboratory personnel regarding sample status, testing progress, and report dispatch.
- Communicate with customers regarding report collection, email dispatch, and pending payments.
- Manage email correspondence and WhatsApp enquiries.
- Maintain the reception area and ensure proper document filing.
- Support administrative work, data entry, and daily reporting.
- Maintain confidentiality of customer information, test results, and laboratory documents.