Key Responsibilities

1. Customer Relationship Management

- Handle customer enquiries through phone calls, WhatsApp, emails, and in-person interactions.
- Maintain regular communication with existing and prospective customers.
- Build and maintain positive relationships with customers to improve satisfaction and trust.
- Follow up with customers regarding site visits, bookings, documentation, payments, and other property-related matters.

2. Customer Query and Complaint Handling

- Address customer complaints, concerns, and service requests professionally.
- Coordinate with the Sales, Accounts, Legal, and Post-Sales teams to resolve customer issues.

3. Sales and Site Visit Coordination

- Coordinate with the Sales Team to arrange site visits and customer meetings.
- Follow up with prospective customers after site visits and provide relevant updates.
- Assist customers with basic information regarding projects, booking procedures, and documentation, as authorised.
- Maintain accurate records of customer interactions and follow-up activities.

4.



Post-Sales Support

- Assist customers with booking confirmations, payment reminders, document collection, and transaction-related coordination.
- Provide updates regarding registration, possession, or other project milestones, as applicable.
- Coordinate with the concerned departments for customer requests and service-related issues.
- Support the team in collecting customer feedback and improving service quality.

5. Records and Reporting

- Maintain an updated customer database and CRM records.
- Record customer complaints, follow-ups, resolutions, and feedback.
- Prepare daily or weekly reports on customer interactions, pending issues, and resolution status.

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive (Newtown)
🏢 Belvoir Infrastructure
📍 Newtown