Cognizant CXCRM GCC Recruitment

Skill - Salesforce Loyalty cloud Developer

Years of Experience Experience: 4 to 9 years

Work Location: Bangalore

- A Senior Developer for Salesforce Loyalty Cloud (Loyalty Management) is the hands-on builder who implements the loyalty solution to the standards set by the architect/tech lead.
- Delivers complex configuration, custom development, and integrations across the loyalty program.
- Acts as a go-to technical contributor and informal mentor to junior developers.

Core development responsibilities

- Build and customize solutions using Apex, LWC, triggers, asynchronous Apex (Batch, Queueable, Future), and Flows.
- Write efficient, bulkified, governor-limit-safe code suited to high-volume loyalty transactions.
- Implement and maintain unit tests, meeting code coverage and quality standards.
- Debug, troubleshoot, and resolve defects across configuration, code, and integrations.
- Participate in code reviews — both receiving feedback and reviewing peers' work.
- Follow the team's coding standards, branching strategy, and CI/CD deployment process.

Loyalty Cloud–specific responsibilities

- Configure loyalty programs: currencies (points), tiers and tier groups, member enrollment, benefits, vouchers, and partner setup.
- Build and maintain program processes and decision tables for accrual (earning) and redemption logic.




- Develop against the standard Loyalty data model (LoyaltyProgram, LoyaltyProgramMember, LoyaltyMemberCurrency, TransactionJournal, LoyaltyTier/TierGroup, vouchers, perks) and extend it with custom objects/fields as designed.
- Implement integrations using Loyalty Connect REST APIs, Platform Events, and external callouts (e.g., POS/commerce, MuleSoft).
- Build batch/async processes for accruals, point expiration, and tier recalculation, ensuring ledger accuracy.
- Surface loyalty data to Marketing Cloud and Data Cloud per the integration design.

Collaboration responsibilities

- Translate functional designs and user stories into working technical solutions, raising gaps or risks early.
- Contribute to technical estimation and sprint planning.
- Mentor and support junior developers and admins on loyalty patterns and platform best practices.
- Document components, configurations, and integration logic.

Typical required skills and qualifications

- Knowledge on Salesforce development: Apex, LWC, SOQL/SOSL, Flows, and asynchronous patterns.
- Practical Loyalty Management configuration experience and familiarity with the Loyalty data model and Connect REST APIs.
- Integration experience with REST, Platform Events, and ideally MuleSoft.
- Common certifications: Loyalty Management Accredited Professional credential.
- Typically 6+ years of Salesforce development experience

📌 Salesforce Loyalty Cloud Developer (Tamil Nadu)
🏢 Cognizant
📍 Tamil Nadu