Department: Reservations
Reports To: General Manager
Job Summary
The Reservation Manager is responsible for managing all room reservations, handling guest inquiries, maximizing room occupancy and ensuring excellent customer service.
Key Responsibilities
- Manage all room bookings, cancellations and reservation amendments.
- Handle guest inquiries through phone, email, website and online travel agencies.
- Ensure accurate room availability and rate updates.
- Coordinate with the Front Office, Housekeeping and Sales departments.
- Monitor room occupancy and reservation reports.
- Promote resort facilities, room packages and special offers.
- Maintain good relationships with travel agents and tour operators.
- Supervise and guide the reservations team.
- Ensure timely communication and follow-up with guests.
- Diploma or degree in Hotel Management or a related field.
- Previous experience in hotel or resort reservations.
- Good communication and customer service skills.
- Knowledge of reservation systems and online booking platforms.
- Good computer skills and attention to detail.
- Solid organizational and team management skills.
Key Objective
To manage reservations efficiently, increase room occupancy and revenue and ensure guest satisfaction.