The Technical Advisor is responsible for technical diagnosis, repair guidance, quality control, first-time-right repairs and technical support to workshop personnel. The position ensures correct diagnosis, repair methodology, testing and escalation of difficult technical cases in line with OEM procedures.
Diagnosis & Technical Inspection
· Inspect vehicles and validate reported complaints.
· Guide technicians in systematic diagnosis and root-cause identification.
· Use applicable diagnostic equipment and OEM technical information.
· Ensure unnecessary parts replacement is avoided.
Repair Guidance
· Assign/guide technical work based on skill and job complexity.
· Provide repair instructions and technical clarification to technicians.
· Ensure OEM-prescribed repair methods and specifications are followed.
· Support difficult and repeat complaints. Quality & First-Time-Right
· Conduct quality checks and road tests where applicable.
· Verify repair effectiveness before job closure.
· Monitor repeat repairs and identify root causes.
· Support reduction of comeback and repeat complaints.
Warranty & Technical Reports
· Support warranty diagnosis and failed-part identification.
· Prepare technical reports and documentation where required.
· Coordinate technical escalations with OEM/dealership support.
· Ensure warranty technical information is accurate.
Team Development
· Coach technicians on diagnosis and repair practices.
· Identify skill gaps and recommend training.
· Support technical audits and corrective actions.