- Map and manage the full lifecycle: Discovery to First Purchase to Usage to Repeat to Advocacy
- Design lifecycle interventions to improve: Repeat purchase rate, Time to next purchase, Customer lifetime value (CLV)
- Support CSAT & NPS measurement framework (omnichannel- store, online, post- delivery, post-service)
- Track detractors, passives, promoters and drive structured closure
- Lead “You said, we did” loop internally and externally
- Identify recurring pain points across product, store, delivery, service
- Convert insights into: Process changes, Training inputs, Product & communication improvements
- Publish a monthly Customer Love and Obsession Dashboard for leadership
- Retail teams (EBO experience gaps) Product (fit, comfort,
- Are you available for a face-to-face interview?
- Are you open to working on a pre-interview assignment?
- Are you comfortable with 6 days work from office?
- What is your current CTC in LPA?
- What is your expected CTC in LPA? (6)
- What is your notice period in days? (30)
Experience:
- Customer Lifecycle & Retention Profile with CSAT/NPS: 2 years (Required)
- overall: 2 years (Required)