We are looking for a proactive and result-oriented Operations Manager to oversee daily branch operations, manage internal teams, improve operational efficiency, and ensure a seamless experience for students and employees.

Job Responsibilities

- Oversee and manage the day-to-day operations of the Trivandrum branch.
- Coordinate with the Sales, Technical Training, Placement, Marketing, Finance, and HR departments to ensure smooth functioning.
- Monitor student admissions, enrollment documentation, batch allocation, attendance, and academic progress.
- Ensure proper execution of operational processes, policies, and Standard Operating Procedures (SOPs).
- Manage student-related queries, complaints, feedback, and escalations to maintain high student satisfaction.
- Monitor employee performance, departmental productivity, and operational KPIs.
- Prepare daily, weekly, and monthly operational reports for management.
- Coordinate with trainers and academic teams to ensure timely course delivery and effective batch management.
- Supervise administrative activities, resource allocation, infrastructure, and branch facilities.
- Support management in recruitment coordination, employee onboarding, training, and performance monitoring.
- Identify operational gaps, implement corrective measures, and continuously improve internal workflows.
- Coordinate student events, workshops, orientations, seminars,



and institutional activities.
- Ensure accurate maintenance of student records, employee records, and operational documentation.
- Work closely with management to achieve branch objectives and improve overall organizational performance.

Requirements

- Bachelor's degree in Business Administration, Management, or a related field. An MBA is an added advantage.
- 1–3 years of experience in operations management, preferably in an EdTech company, educational institution, or service-oriented organization.
- Solid team management, leadership, and coordination skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Proficiency in Google Workspace, Microsoft Excel, reporting tools, and operational management systems.
- Ability to manage multiple departments and priorities effectively.
- Strong organizational skills with attention to detail and accountability.
- Ability to work in a fast-paced, target-driven environment.
- A proactive mindset with a strong focus on process improvement and execution.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- This is a manager position. Please apply only if you have the relevant experience and qualifications required for the role.

Work Location: In person

📌 Branch Operations Manager (Thiruvananthapuram)
🏢 OHA TRIVANDRUM
📍 Thiruvananthapuram