Role Overview As an EMI Collection & Recovery Coordinator, you will manage day-to-day communication with retail loan customers. Your objective is to remind borrowers of due dates, assist in resolving payment bottlenecks, coordinate digital or field payment collections, and maintain accurate records across multiple partner banking portals. Key Responsibilities Customer Outreach: Make outbound reminder calls to existing borrowers regarding upcoming or overdue EMI payments for auto, consumer durable, and personal loans. Coordination & Negotiation: Understand payment delays, explain payment modes (UPI, net banking, branch deposit), and negotiate timely settlement or clearance timelines. Back Office Documentation: Update daily calling feedback,
call disposition statuses, and promise-to-pay (PTP) records in internal tracking sheets and CRM portals. Escalation Support: Coordinate with field recovery executives and team supervisors when on-ground visits or specialized follow-ups are needed. Regulatory Compliance: Maintain skilled, courteous, and compliant telephonic conduct strictly adhering to banking codes and customer communication guidelines.
Pay: ₹10,000.00 - ₹130,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
📌 Customer support executive (Kolkata)
🏢 Career align workforce
📍 Kolkata
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