Customer Service Executive – IT Process

Role: Customer Service Executive

Experience: Fresher–2 Years

Key Responsibilities:

- Handle customer inquiries through calls, emails, and chat.
- Provide accurate information about IT products, software, and services.
- Resolve customer complaints and technical or service-related queries.
- Troubleshoot basic issues and escalate complex problems to the technical team.
- Maintain customer records and update details in CRM or ticketing systems.
- Follow up with customers to ensure timely issue resolution.
- Meet customer service quality standards and performance targets.
- Coordinate with internal teams to resolve customer concerns.
- Maintain professional communication and ensure customer satisfaction.
- Document customer interactions, complaints, and resolutions.
- Follow company policies, service procedures, and data confidentiality guidelines.




- Prepare daily reports on customer queries and resolved issues.

Required Skills:

- Good verbal and written communication skills in English.
- Basic computer knowledge and familiarity with MS Office.
- Basic understanding of IT products and software applications.
- Solid problem-solving and customer-handling skills.
- Good listening and interpersonal skills.
- Ability to handle calls and manage multiple queries.
- Familiarity with CRM or ticketing tools is an advantage.
- Patience, teamwork, and a customer-focused approach.
- Willingness to work in rotational shifts, if required.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Service : IT Process (Nashik)
🏢 Care Plus Facility Private
📍 Nashik