- Handle all customer enquiries (walk-in, phone, email, online leads) related to vehicle sales
- Maintain and update customer database and lead management system
- Coordinate with sales consultants for lead allocation and follow-ups
- Ensure timely follow-up with prospective customers to convert leads into sales
- Schedule and confirm test drives and customer appointments
- Maintain proper customer interaction records in CRM system
- Ensure high level of customer satisfaction through professional communication
- Handle customer complaints and escalations and coordinate with relevant departments
- Assist in sales campaigns, promotional activities, and events
- Conduct post-sale follow-ups to ensure customer satisfaction and collect feedback
- Support in delivery process coordination and documentation
- Generate and share daily/weekly reports on leads, follow-ups, and conversions
- Ensure adherence to company policies and process standards
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Advantages:
- Health insurance
- Life insurance
- Provident Fund