Job Description (JD)Health Program Consultant

Company: Health With ATP
Designation: Health Program Consultant
Department: Sales
Work Location: Calicut
Work Shifts: 9:30 AM – 5:30 PM and 2:00 PM – 10:00 PM
Reporting To: Sales Manager / Department Head

1. Job Summary

The Health Program Consultant is responsible for connecting with prospective clients, understanding their health and wellness goals, explaining Health With ATP's programs, and converting leads and free trial clients into premium clients through effective telecalling and sales techniques.

The role involves handling inquiries, making outbound calls, following up with potential clients, promoting health programs, achieving sales targets, and maintaining strong client relationships. The consultant is expected to communicate professionally, build client trust, create brand awareness, and contribute to the overall growth of the organization.

2. Key Responsibilities

A. Telecalling and Lead Management

- Make outbound calls to prospective clients and leads generated through various channels.
- Handle incoming calls and inquiries regarding the company's health and wellness programs.
- Understand clients' health goals, requirements, and expectations.
- Explain the company's programs and guide clients toward suitable services.
- Respond to client inquiries professionally and provide accurate information.
- Maintain records of calls, client interactions, and follow-up activities.
- Update lead status and client information in the designated CRM or company system.

B. Sales and Client Conversion

- Convert leads and inquiries into paying clients through effective sales communication.
- Focus on converting free trial clients into premium clients.
- Explain the features, benefits, and value of the company's health programs.
- Recommend suitable programs based on clients' needs and interests.
- Handle customer objections and concerns professionally.
- Follow up with interested clients and support the sales closing process.
- Achieve assigned daily, weekly, and monthly sales targets.
- Identify opportunities to improve conversion rates and increase revenue.

C. Client Follow-Up and Relationship Management

- Follow up with prospective clients, free trial clients, and interested leads.
- Maintain consistent communication throughout the sales process.
- Remind clients about scheduled consultations, trial sessions, and program enrollment, where applicable.
- Build and maintain positive relationships through professional communication.
- Address client concerns and coordinate with the relevant team for resolution.
- Encourage client retention, renewals,



and continued engagement with the company's services.

D. Health Program Promotion

- Develop a thorough understanding of the company's health and wellness programs.
- Explain program details, pricing, benefits, and enrollment procedures to prospective clients.
- Create awareness about the company's programs through telecalling and client interactions.
- Provide accurate information without making unsupported medical or health-related claims.
- Refer technical nutrition or medical queries to qualified nutritionists or relevant professionals when required.

E. Sales Reporting and Performance Tracking

- Maintain daily records of calls made, leads contacted, follow-ups, and conversions.
- Submit daily sales and telecalling reports to the reporting manager.
- Track lead status and ensure timely follow-ups.
- Monitor individual sales performance against assigned targets.
- Maintain accurate and updated client information in the company's designated systems.
- Participate in performance reviews and implement feedback from the reporting manager.

F. Team Coordination

- Coordinate with the sales, marketing, nutrition, and operations teams to ensure smooth client handling.
- Work with the nutrition team to arrange consultations and address client queries when required.
- Share client feedback and sales insights with the reporting manager.
- Attend mandatory team meetings, training sessions, and performance reviews.
- Support team targets and contribute to departmental objectives.

3. Key Performance Indicators (KPIs)

Performance will be evaluated based on the following parameters:

- Achievement of assigned daily, weekly, and monthly sales targets.
- Number of outbound calls completed.
- Number of leads contacted and followed up.
- Lead-to-client conversion rate.
- Free trial-to-premium client conversion rate.
- Number of premium clients acquired.
- Follow-up completion rate and response time.
- Accuracy and timeliness of sales reports.
- Quality of client communication and customer satisfaction.
- Compliance with company policies, calling procedures, and reporting requirements.

Specific numerical targets will be communicated by management based on business requirements.

4. Required Qualifications





- Bachelor's degree or relevant qualification in any discipline.
- Prior experience in telecalling, telesales, customer service, or sales is preferred.
- Experience in health, wellness, fitness, or nutrition-related sales will be an added advantage.
- Freshers with strong communication and sales skills may also be considered.

5. Required Skills and Competencies

- Excellent verbal communication skills.
- Strong telecalling, persuasion, and sales-closing skills.
- Ability to convert leads and free trial clients into premium clients.
- Good listening and client-handling skills.
- Confidence in explaining health programs and addressing customer objections.
- Target-oriented mindset with a focus on sales performance.
- Strong follow-up, time management, and organizational skills.
- Basic computer knowledge and ability to use CRM or other sales systems.
- Ability to manage multiple leads and maintain accurate records.
- Positive attitude, patience, and a customer-focused approach.
- Ability to work independently and collaboratively within a team.

6. Work Details

Particulars

Details

Company

Health With ATP

Designation

Health Program Consultant

Department

Sales

Work Location

Calicut

Shift 1

9:30 AM – 5:30 PM

Shift 2

2:00 PM – 10:00 PM

Reporting To

Sales Manager / Department Head

Work Schedule

As per the company's approved schedule

Performance Evaluation

Based on sales targets, conversion rates, call performance, and follow-up quality

The consultant will be assigned to one of the above shifts as per business requirements and management allocation.

7. General Responsibilities

- Follow all company policies, procedures, and sales guidelines.
- Maintain the confidentiality of client information and company data.
- Communicate professionally with clients, colleagues, and management.
- Complete assigned calls, follow-ups, and reports within the required timelines.
- Attend mandatory meetings, training sessions, and official activities.
- Maintain qualified conduct during all client interactions.
- Perform other relevant duties assigned by the reporting manager or management.

8. Expected Outcomes

The Health Program Consultant is expected to generate sales through effective telecalling, convert leads and free trial clients into premium clients, achieve assigned sales targets, maintain consistent follow-ups, improve client engagement, and contribute to the business growth and brand awareness of Health With ATP.

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Sales Executive – Health Programs (Kozhikode)
🏢 Health With Atp
📍 Kozhikode