Prismos Beauty is hiring a proactive, organised, and detail-oriented B2C Logistics & E-commerce Assistant to support and manage day-to-day e-commerce logistics, order fulfilment, shipping, inventory coordination, delivery tracking, returns, and marketplace operations.

Key Responsibilities Operations & Daily Execution

Shipment & Transportation Planning

- Coordinate daily inward and outward freight movements.
- Support courier allocation, carrier dispatch, and shipment routing.
- Coordinate with logistics and courier partners to ensure timely pickups and deliveries.
- Monitor shipment movement and proactively follow up on delayed or pending consignments.
- Assist in resolving transportation and delivery-related issues.

Warehouse & Inventory Oversight

- Monitor stock levels and coordinate with the warehouse team on inventory availability.
- Assist with stock counts and inventory reconciliation.
- Track inventory accuracy across warehouse and e-commerce systems.
- Identify stock discrepancies and escalate issues when required.
- Support proper storage, stock organisation, and optimal utilisation of available warehouse space.

Order Processing & Fulfilment

- Process daily sales and customer orders accurately and on time.
- Ensure orders are packed correctly and dispatched without unnecessary delays.
- Verify order details, products, quantities, shipping information, and payment status before dispatch.
- Coordinate with warehouse and packing teams to ensure accurate fulfilment.
- Monitor pending orders and ensure they are processed within required timelines.

E-commerce & Marketplace Operations

- Process and monitor orders received through Shopify and other e-commerce marketplaces.
- Handle day-to-day order-related activities across:
- Amazon Seller Central
- Flipkart Seller Hub
- Myntra or similar marketplaces
- Shopify




- Coordinate shipments through Shiprocket and other courier/logistics partners.
- Generate shipping labels, invoices, manifests, and dispatch documentation.
- Ensure marketplace orders are processed and dispatched within required SLAs.
- Assist with marketplace cancellations, returns, exchanges, and order-related queries.

Shipment Tracking & Delivery Management

- Track shipments from dispatch through final delivery.
- Monitor delayed, lost, stuck, or undelivered shipments.
- Follow up with courier partners regarding delivery-related issues.
- Handle NDR, RTO, returns, exchanges, cancellations, and reverse logistics.
- Coordinate reattempts for eligible NDR shipments.
- Monitor prepaid and COD orders.
- Assist in reducing RTO rates and delivery delays.
- Escalate unresolved logistics issues to the relevant team or courier partner.

Returns & Reverse Logistics

- Coordinate customer returns, exchanges, and reverse pickups.
- Track returned shipments until they reach the warehouse.
- Maintain records of returned, exchanged, cancelled, and RTO orders.
- Coordinate with warehouse and customer support teams for return verification and closure.
- Assist in identifying recurring reasons for returns and RTOs.

Coordination & Reporting

- Warehouse team
- Inventory team
- Customer support team
- Courier partners
- Marketplace teams
- Internal operations team
- Maintain accurate records of orders, shipments, returns, deliveries, and pending issues.




- Prepare daily and weekly operational reports.

Track:

- Orders received
- Orders processed
- Orders dispatched
- Delivered shipments
- In-transit shipments
- NDR cases
- RTO orders
- Returns and exchanges
- Pending shipments
- Highlight operational issues, delays, and stock discrepancies to the reporting manager.

Required Skills & Qualifications

- 1–2 years of experience in B2C logistics, e-commerce operations, order fulfilment, warehouse operations, or a related role.
- Bachelor’s Degree in any discipline.
- Familiarity with:
- Amazon Seller Central
- Flipkart Seller Hub
- Myntra or similar marketplaces
- Shopify
- Shiprocket
- Good understanding of e-commerce order fulfilment and last-mile delivery.
- Basic understanding of warehouse and inventory operations.
- Knowledge of NDR, RTO, reverse logistics, COD, prepaid orders, returns, and exchanges.
- Valuable computer knowledge.
- Comfortable working with MS Excel, Google Sheets, email, and online dashboards.
- Good verbal and written communication skills.
- Strong coordination and follow-up skills.
- Good attention to detail and organisational ability.
- Ability to handle multiple orders and operational tasks simultaneously.
- Basic analytical and problem-solving skills.

Education

Bachelor’s Degree – Required

Experience

B2C Logistics / E-commerce Operations: 1–2 years preferred

Work Location

Jubilee Hills, Hyderabad, Telangana

Ability to Commute/Relocate

Jubilee Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Job Type

Full-time, Permanent

Salary

₹25,000 per month

Phone: +91-XXXXXXXXXX
Email: [email protected]

Pay: From ₹25,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 C Logistics & E-commerce Assistant (Jubilee Hills)
🏢 Prismos beauty
📍 Jubilee Hills