The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.
Key Responsibilities:
- Lead management & Follow-Up classify leads as Hot, Warm, or Cold.
- Maintain regular follow-ups with potential customers.
- Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.
- Maintain strict follow-up schedules with high-intent prospects
- Handle customer queries and requirements.
- Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.
Requirements & Qualifications:
- Education: Any Graduate
- Experience: 0-2 yr (Freshers with excellent communication skills are welcome)
- Good English and Hindi verbal communication and interpersonal skills.
- Valuable Listening and persuasion abilities.
- Positive attitude and customer-focused approach.
Benefits : Paid Sick Time
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Sales Representative (Hinjawadi)
🏢 Info katta Training’s
📍 Hinjawadi
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