We are seeking an organized, customer-focused, and detail-oriented Reservations Executive to join our team. In this role, you will be the primary point of contact for guests, clients, and travel agencies making booking inquiries and reservations across our properties/services. You will manage incoming inquiries via phone, email, and booking platforms, ensuring high accuracy, exceptional customer service, and maximum conversion of inquiries into confirmed bookings.

Key Responsibilities

- Booking Management: Handle incoming reservation requests via phone, email, website forms, and third-party Online Travel Agencies (OTAs) accurately and efficiently.
- Customer Interaction: Respond promptly and professionally to inquiries regarding availability, rates, packages, cancellations, and special requests.
- Database & Systems: Maintain, update, and enter accurate booking details into the Property Management System (PMS) or Central Reservation System (CRS).
- Revenue & Sales Support: Promote special offers, packages, and room upgrades to maximize sales revenue while optimizing occupancy rates.
- Coordination: Liaise with Front Office, Housekeeping, Sales, and Finance departments to ensure guest preferences, payment details, and special arrangements are seamlessly communicated.
- Reporting: Prepare daily, weekly, and monthly reservation reports, tracking booking trends, cancellation rates, and occupancy projections.




- Issue Resolution: Handle booking modifications, cancellations, and guest inquiries or complaints professionally and in line with company policies.

Requirements & Qualifications

- Education: High school diploma required; Bachelor's degree or diploma in Hospitality Management, Tourism, or Business Administration preferred.
- Experience: 1–3 years of experience in a reservations, front desk, or customer service role, preferably within the hospitality or travel industry.
- Technical Skills: Proficiency in Property Management Systems (PMS) such as Opera, Cloudbeds, or similar CRS software, along with standard Microsoft Office applications.
- Communication Skills: Excellent verbal and written communication skills in English (additional languages are a plus).
- Customer Service Orientation: Strong interpersonal skills with a patient, helpful, and skilled demeanor under pressure.
- Detail-Oriented: High accuracy in data entry and multitasking capabilities in a fast-paced environment.

Work Environment & Benefits

- Work Schedule: Full-time (may include weekends, holidays, or rotating shifts depending on operational needs).
- Benefits: Competitive salary, performance incentives, paid time off, and career advancement opportunities within the organization.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Reservation Executive (Betalbatim)
🏢 Goa Villagio Resort
📍 Betalbatim