Job Description: Workshop Manager / Service Center Manager — OLA Electric

Job Title: Workshop Manager / Service Center Manager

Department: After-Sales Service & Maintenance

Company: OLA Electric Mobility Pvt. Ltd.

Location: Airport Road, Indore & Annapurna Road, Indore

Employment Type: Full-time

Reporting To: Regional Service Head / Area Service Manager

Position Overview

The Workshop Manager will lead, manage, and scale the workshop/service center operations. This role is responsible for daily service execution, maintaining turn-around time (TAT) targets, handling complex EV technical escalations, supervising technicians, and delivering customer satisfaction scores (CSAT) across two-wheeler service operations.

Key Responsibilities & Core Accountabilities1. Workshop Operations & Service Delivery

- Oversee daily workshop operations, including job-card generation, technician allocation, vehicle inspection, repair execution, and final delivery.
- Drive Key Performance Indicators (KPIs) including Same-Day Repair Completion Rate, Repeat Repair %, Capacity Utilization, and Vehicle Turn-Around Time (TAT).
- Monitor battery diagnostic, software flashing, powertrain repair, and general mechanical maintenance standards to ensure compliance with OLA’s Standard Operating Procedures (SOPs).
- Manage workshop flow for walk-in maintenance, scheduled servicing, road-side assistance (RSA) repair intake, and warranty claims.

2. Customer Experience & Quality Control

- Serve as the senior escalation point for customer complaints, ensuring swift resolution and retention.
- Maintain high customer satisfaction metrics (CSAT / NPS) through prompt communication and post-service follow-ups.




- Implement 5S workplace management standards across the service floor, tool bays, diagnostic zones, and customer waiting lounges.

3. Inventory, Spare Parts & Asset Management

- Coordinate with the store/spares team to manage local inventory levels for fast-moving components, EV spare parts, and battery pack modules.
- Minimize vehicle downtime caused by parts shortages through proactive stock forecasting and coordination with regional distribution centers.
- Oversee proper maintenance, calibration, and safety compliance of specialized EV diagnostic equipment, lifts, and charging infrastructure.

4. Team Leadership & Capability Building

- Direct, schedule, and lead service advisors, EV technicians, floor supervisors, and washing staff.
- Coordinate with technical trainers to ensure the team completes required certifications for EV high-voltage safety, software tools, and mechanical maintenance.
- Monitor individual productivity metrics, drive incentive programs, and handle performance reviews.

5. Safety, Compliance & Financial Control

- Enforce strict high-voltage safety protocols, personal protective equipment (PPE) usage, and battery handling/storage guidelines.
- Oversee daily workshop cash flows, digital payments, labor charges, billing reconciliations, and warranty claim approvals.
- Manage operational expenses (OpEx)



to keep shop maintenance costs within defined budget guidelines.

Key Performance Indicators (KPIs)

- Customer Satisfaction: CSAT Score
- Operational Efficiency: Same-Day Service Completion % and average TAT per vehicle
- Quality Assurance: First-Time Right (FTR) Repair Rate & Repeat Complaint Rate (< 2%)
- Productivity: Revenue per Bay / Technician Efficiency Index
- Process Compliance: 5S Audit Score & Safety Compliance Adherence

Qualifications & Candidate ProfileEducation & Background

- Degree / Diploma: B.E. / B.Tech or Diploma in Automobile, Mechanical, or Electrical Engineering.
- Experience: 4 to 8 years of experience in automotive dealership service operations, preferably with EV 2-wheeler/4-wheeler brands or established OEM service centers.
- Experience managing team sizes of 10+ technicians and service advisors.

Technical & Functional Skills

- Strong knowledge of automotive fundamentals, electrical wiring, electronic diagnostics, and diagnostic software usage.
- Prior exposure to EV architectures (Lithium-ion Battery Packs, BMS, BLDC/PMSM Motors, Inverters, ECU flashing) is highly preferred.
- Proficiency in Dealer Management Systems (DMS), Service CRM tools, and MS Excel / Google Sheets for operational reporting.

Soft Skills & Competencies

- Robust leadership, conflict resolution, and people management capabilities.
- High customer orientation with effective communication skills in local languages and English.
- Ability to thrive in a fast-paced environment with shifting priorities and scaling targets.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance

Work Location: In person

📌 Workshop Manager (Indore)
🏢 Rukmani Motors
📍 Indore