Oversee OP billing, registration, and patient admission-related coordination.

* Ensure smooth clinic operations, patient flow, and appointment management.

* Supervise patient coordination, counselling, and service delivery.

* Monitor patient feedback, complaints, and service recovery.

* Ensure timely follow-up calls for consultations, investigations, and treatment plans.

* Coordinate with consultants and clinical teams to improve patient experience and continuity of care.

IP Operations – Inpatient Services

* Oversee the complete inpatient journey, from admission to discharge.

* Manage admission processes, bed allocation, and coordination with clinical departments.

* Supervise inpatient billing for cash, credit, insurance, and government schemes.

* Ensure accurate billing, timely approvals, and effective discharge processes.

* Monitor discharge turnaround time and resolve billing or documentation delays.

* Coordinate with nursing, doctors, pharmacy, diagnostics, insurance, and other support departments.

Patient Coordination and Clinical Service Management

* Ensure seamless coordination between patients, consultants, clinical teams, and hospital departments.

* Monitor patient treatment schedules, appointments, and follow-up requirements.

* Support patient counselling, treatment coordination, and resolution of service-related concerns.

* Develop processes to improve patient accessibility, satisfaction, and retention.

* Ensure appropriate communication with patients and their attendants throughout the care journey.

Billing, Revenue Cycle and Credit Management

* Monitor OP and IP billing accuracy, revenue realization, and outstanding dues.

* Oversee cash, credit, insurance, and corporate billing processes.





* Coordinate with insurance companies and Third-Party Administrators (TPAs) for pre-authorizations, claim submissions, and settlements.

* Manage credit collection from corporates, insurance providers, and government schemes.

* Monitor pending claims, rejected claims, and outstanding receivables.

* Coordinate with finance and accounts teams to improve collection efficiency and reduce revenue leakage.

Call Centre Management

* Oversee inbound and outbound call centre operations.

* Ensure timely handling of patient enquiries, appointment bookings, and scheduling requests.

* Monitor lead generation, follow-up activities, and conversion of enquiries into appointments and treatments.

* Track call centre performance through response time, conversion rate, appointment adherence, and patient feedback.

* Implement processes to improve patient engagement and reduce missed appointments.

Government Schemes and Corporate Relations

* Oversee patient billing and documentation under applicable government healthcare schemes, including AB-PMJAY and Karnataka state healthcare schemes, as applicable.

* Coordinate with corporates, insurers, and TPAs for eligibility verification, approvals, billing, and collections.

* Ensure compliance with scheme-specific documentation and billing requirements.

* Build effective working relationships with corporate clients and insurance partners.

Patient Experience and Grievance Management

* Establish and monitor patient satisfaction standards across all service touchpoints.

* Address escalated patient complaints and ensure timely resolution.

* Analyse patient feedback, recurring complaints, and service gaps.

* Implement corrective and preventive actions to improve service quality.

* Drive patient-centric service standards across the hospital

Work Location: In person

📌 General Manager & Head-Patient Services (Yelahanka)
🏢 cytecare hospital
📍 Yelahanka