JOB DESCRIPTION – TECHNICAL SALES & SERVICE MANAGER

Position: Technical Sales & Service Manager – Steel Industry

Location: Jamshedpur, Jharkhand

Territory: Eastern India, with major focus on leading steel mills, particularly Tata Steel

About GTZ

GTZ (India) Pvt. Ltd. is a leading supplier of specialty chemicals and technical solutions to the steel and allied industries, helping customers improve process efficiency, product quality and operational performance.

We are looking for an experienced Technical Sales & Service Manager based in Jamshedpur to manage key steel-industry customers, drive business growth and provide high-quality technical application and after-sales service.

Key Responsibilities

· Build and maintain strong relationships with key customers, particularly Tata Steel and other major steel mills.

· Provide technical sales, application support and after-sales service for GTZ chemical products.

· Understand customer processes and provide effective solutions to technical issues, complaints and application challenges.

· Develop new business opportunities and expand GTZ's presence across major steel mills in Eastern India.

· Identify opportunities for product development, process improvement and increased chemical consumption/business volumes.

· Prepare commercial proposals, support pricing decisions and contribute to business plans and profitability.

· Monitor market trends, competitor activities and customer requirements.

· Lead and coordinate site service teams, set KPIs and ensure high standards of customer service.

· Work closely with GTZ's Production, R&D;, Technical and senior management teams to develop customer-specific solutions.

· Drive customer satisfaction, sales growth, market share and overall business profitability.

Candidate Profile





· 10+ years of relevant experience in steel plant operations and/or technical sales & service in the steel/chemical/allied industries.

· Candidates with experience in Cold Rolling Mill (CRM) operations, particularly Tata Steel, will be strongly preferred.

· Robust knowledge of chemical applications in steel manufacturing will be an advantage.

· Proven experience in technical customer service, business development and handling complex technical complaints.

· Strong commercial orientation with the ability to convert technical solutions into business opportunities.

· Excellent customer relationship management, communication, negotiation and problem-solving skills.

· Ability to independently manage key accounts and lead customer-facing service teams.

· Willingness to travel extensively across Eastern India as required.

Qualification

B.Sc./M.Sc. in Chemical Sciences / Chemistry or B.E./B.Tech. in any relevant engineering discipline from a reputed institution.

Why Join GTZ?

· Opportunity to work closely with leading steel producers in India.

· High-visibility role combining technical service, sales and business development.

· Opportunity to contribute to innovative chemical solutions and process improvements.

· Performance-driven environment with attractive career and growth opportunities.

Apply If You

Have strong steel-industry exposure, understand chemical applications, enjoy solving customer problems and have the ability to combine technical expertise with business development.

Join GTZ and play a key role in strengthening our technical service and business presence across the Eastern Indian steel industry.

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Paid time off
- Provident Fund

Work Location: In person

📌 JOB DESCRIPTION – TECHNICAL SALES & SERVICE MANAGER (JAMSHEDPUR)
🏢 GTZ
📍 Jamshedpur