Job Overview: A Patient Relations Supervisor is responsible for fostering positive relationships between patients and healthcare providers. This leadership position requires a blend of empathy, excellent communication skills, and a strong understanding of healthcare systems. The Patient Relations Director works to resolve patient issues, improve service quality, and ensure that the patient's voice is heard in all aspects of healthcare delivery. By working closely with medical staff, administration, and patients, the director aims to create a patient-centered environment that promotes trust and satisfaction. The role is dynamic and multifaceted, requiring strategic thinking and a commitment to continuous improvement.Patient Relations Director Responsibilities & Duties

- Oversee and manage the Patient Relations department
- Develop and implement policies to improve patient satisfaction
- Address and resolve patient complaints and concerns
- Serve as a liaison between patients and healthcare providers
- Conduct patient feedback surveys and analyze results
- Implement patient-centered care initiatives
- Coordinate with medical staff to ensure patient needs are met
- Provide training for staff on patient relations best practices
- Maintain patient confidentiality and ensure compliance with regulations
- Develop and maintain patient information and communication materials
- Organize patient information sessions and support groups




- Work with quality assurance teams to improve service delivery
- Monitor and report on patient satisfaction metrics
- Advocate for patient rights and ensuring fair treatment
- Collaborate with other healthcare departments to streamline patient processes

Patient Relations Supervisor Qualifications & Skills

- Bachelor's or Master's degree in healthcare administration, social work, Nursing, Public Health or a related field
- Minimum 5year experience in patient relations or a similar role
- Strong understanding of healthcare systems and patient care standards
- Experience with conflict resolution and mediation
- Excellent communication and interpersonal skills
- Solid problem-solving abilities
- Proficient in the use of patient management software and tools
- Knowledge of patient rights and healthcare regulations
- Strong analytical and organizational skills
- Proven ability to handle sensitive information with discretion
- Demonstrated leadership and team management skills
- Ability to work collaboratively with diverse teams
- Exceptional customer service orientation
- Familiarity with healthcare compliance and regulatory standards

Pay: ₹35,000.00 - ₹45,000.00 per hour

Expected hours: 48.0 per week

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off

Experience:

- Hospital Patient Relations: 5 years (Required)

Language:

- Malayalam (Required)

Work Location: In person

📌 Patient Relations Supervisor (Malappuram)
🏢 NIMS Hospital Wandoor
📍 Malappuram