WE ARE HIRING! Business Analyst – Travel Technology & Booking Platforms

Company Name: Destinoway
Job Location: Vaishali Nagar, Jaipur, Rajasthan
Experience Required: 4–5 Years
Salary: ₹30,000 – ₹40,000 per month
Qualification: B.Tech (Bachelor of Technology)

About Destinoway

Destinoway is a growing travel technology company focused on delivering efficient and user-friendly travel solutions. We are looking for an experienced Business Analyst with knowledge of travel booking platforms and online travel technology to join our team.

The ideal candidate should understand travel booking workflows, business requirements, system integrations, and coordination between technical and business teams. The candidate will play a key role in improving platform functionality, streamlining travel operations, and enhancing the overall customer booking experience.

Key Responsibilities

- Gather, analyze, and document business requirements for travel booking platforms and related digital solutions.
- Understand and analyze end-to-end travel booking workflows, including flight and hotel search, availability, pricing, booking confirmation, cancellations, and refunds.
- Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Software Requirement Specifications (SRS), user stories, and use cases.
- Work with development, UI/UX, QA, and business teams to translate travel business needs into functional and technical requirements.
- Analyze customer booking journeys and identify opportunities to improve user experience and conversion rates.
- Understand integrations with third-party travel suppliers, booking APIs, payment gateways, and external service providers.




- Analyze fare rules, hotel pricing, availability, booking status, payment status, and cancellation policies.
- Create process flows, workflow diagrams, and requirement documentation for new features and platform enhancements.
- Perform gap analysis, impact analysis, and root-cause analysis to resolve booking and operational issues.
- Coordinate with QA teams for functional testing, regression testing, and User Acceptance Testing (UAT).
- Track project progress, manage requirements, and ensure timely delivery of business requirements.
- Analyze booking and operational data to prepare reports and support business decisions.
- Participate in Agile/Scrum meetings, sprint planning, requirement discussions, and stakeholder reviews.

Required Skills & Technical Knowledge

- Strong understanding of Business Analysis, requirement gathering, and business process mapping.
- Knowledge of online travel booking platforms, OTAs (Online Travel Agencies), travel portals, or travel management systems.
- Understanding of flight and hotel booking lifecycles, including search, availability, pricing, booking, payment, cancellation, and refunds.
- Familiarity with third-party API integrations, REST APIs, JSON, and basic API documentation.




- Understanding of payment gateway integration and booking/payment status workflows.
- Knowledge of BRD, FRD, SRS, user stories, acceptance criteria, and use cases.
- Working knowledge of Agile/Scrum methodology and SDLC.
- Proficiency in MS Excel, PowerPoint, and requirement documentation tools.
- Familiarity with Jira, Trello, Confluence, or similar project management tools.
- Basic knowledge of SQL and data analysis will be an advantage.
- Robust analytical, problem-solving, communication, and stakeholder-management skills.

Eligibility Criteria

- B.Tech degree is mandatory.
- 4–5 years of relevant experience as a Business Analyst.
- Experience working with travel technology, travel portals, OTA platforms, booking engines, or travel-related software solutions is strongly preferred.
- Demonstrated experience in requirement documentation and coordination with technical teams.
- Ability to manage multiple requirements, analyze complex workflows, and work in a fast-paced environment.

Salary & Benefits

- Salary: ₹30,000 – ₹40,000 per month, based on experience and skills.
- Opportunity to work on travel technology and booking platform solutions.
- Collaborative work environment.
- Opportunities for professional development and career growth.

How to Apply?

Interested candidates can share their updated CV using the following details:

Email: [email protected]
Contact: +91-XXXXXXXXXX
Location: Vaishali Nagar, Jaipur, Rajasthan

Join Destinoway and help us build smarter, more effective travel technology solutions!

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time

Work Location: In person

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