Job Type: Full time
Job Location: Sector-5 Kolkata
We are hiring Recovery Telecallers for our Collections and Recovery process. The ideal candidate should have experience in telecalling and recovery and must be DRA Certified.
Key Responsibilities:
- Make outbound calls to customers regarding overdue payments and outstanding dues.
- Follow up with customers and encourage timely payment.
- Achieve assigned daily, weekly, and monthly collection targets.
- Record customer conversations, payment commitments, and follow-up details accurately.
- Handle customer queries professionally and provide appropriate assistance.
- Follow all company policies, recovery guidelines, and compliance requirements.
- Escalate difficult or sensitive cases to the concerned Team Leader or Manager.
- Maintain proper call quality and customer interaction standards.
Requirements:
- DRA Certification is mandatory.
- Only DRA Certified Agents will be considered for this position.
- Experience in Recovery, Collections, or Telecalling is preferred.
- Positive communication and negotiation skills.
- Ability to handle customers professionally.
- Target-oriented and able to work under pressure.
- Basic knowledge of computer systems and calling applications.
Join our team and build your career in the Collections and Recovery industry!