- Greet and welcome guests in a warm and professional manner.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and respond to guest inquiries promptly.
- Provide information about hotel services, facilities, and local attractions.
- Maintain accurate guest records using the hotel management system.
- Handle guest complaints and escalate issues when necessary.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Process payments, prepare bills, and maintain cash handling procedures.
- Ensure the reception area is clean, organized, and presentable at all times.
- Follow hotel policies, safety procedures, and service standards.