- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Types: Full-time, Permanent
Pay: ₹13,000.00 - ₹20,000.00 per month
Perks:
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Care Executive (CCE) (Faridabad)
🏢 Kayakalp Global
📍 Faridabad
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