A telecaller acts as the primary voice of an organization, managing inbound and outbound phone calls to generate leads, close sales, or resolve customer inquiries.
Key Responsibilities:
- Call Handling: Make outbound sales or lead-generation calls and answer incoming customer service queries.
- Script & Pitch Delivery: Follow structured scripts while naturally adapting to customer reactions.
- Lead Tracking: Record call outcomes, update customer databases, and log details into a CRM system.
- Target Achievement: Meet daily, weekly, or monthly quotas for call volumes, lead conversions, or resolved complaints.
- Follow-Ups: Nurture potential clients through scheduled follow-up calls.