Experience: 1–3 Years (Junior to Mid-Level)Responsibilities:
- Act as the first point of contact for technical or general support queries.
- Troubleshoot and resolve issues via phone, chat, or email.
- Accurately log issues, actions taken, and resolutions in the support system.
- Escalate complex or high-priority issues to the appropriate internal teams.
- Provide clear guidance to customers on product usage and best practices.
- Contribute to support documentation and process improvement.
Requirements:
- 1–3 years of experience in a customer or technical support role.
- Proficient in ticketing systems and remote support tools.
- Solid problem-solving and analytical thinking.
- Positive interpersonal and written communication skills.
- Ability to manage multiple queries efficiently.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Technical Support Executive (Surat)
🏢 BlueBit Technologies
📍 Surat
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