We are looking for a Telecaller & Customer Support Executive to support our Interior Sales Team by handling new and existing leads, regular follow-ups, lead qualification, and scheduling client meetings and site visits.

The candidate will be responsible for communicating with potential customers, understanding their interior requirements, maintaining regular follow-ups, and arranging qualified site visits for the Sales Managers.

The ideal candidate should have excellent communication skills, strong follow-up ability, a confident personality, and a target-oriented approach.

Key ResponsibilitiesNew Lead Calling

- Call new leads received through digital marketing, website, social media, referrals, and other sources.
- Introduce the company and explain our interior design and modular interior services.
- Understand the customer's requirements, property status, location, budget, and project timeline.
- Qualify leads based on project requirements and sales potential.
- Record all lead information accurately in the CRM.

Existing Lead Follow-Up

- Regularly follow up with existing and previously contacted leads.
- Contact customers who have shown interest but have not yet scheduled a meeting or site visit.
- Follow up on quotations, design discussions, and pending decisions.
- Reconnect with old and inactive leads to identify new opportunities.
- Maintain a structured follow-up schedule.

Site Visit Scheduling

- Coordinate with Sales Managers to arrange customer meetings and site visits.
- Confirm the customer's availability, location, and preferred visit time.
- Share complete lead details with the assigned Sales Manager before the visit.
- Confirm scheduled visits with both the customer and Sales Executive.
- Follow up on scheduled visits to reduce cancellations and no-shows.
- Reschedule missed or cancelled visits wherever possible.





Sales Team Support

- Provide qualified leads and scheduled appointments to Sales Managers.
- Coordinate between customers and sales team members.
- Inform Sales Managers about customer requirements before meetings.
- Track the status of leads after site visits.
- Follow up with customers after meetings and site visits.
- Support the Sales Team in converting leads into interior projects.

CRM & Reporting

- Update all calls, conversations, follow-ups, and appointments in the CRM.
- Maintain accurate records of:
- New Leads
- Connected Leads
- Interested Leads
- Follow-Up Leads
- Site Visits Scheduled
- Site Visits Completed
- No-Shows
- Lost Leads
- Converted Leads
- Prepare daily and weekly calling and follow-up reports.
- Ensure no qualified lead is missed or left without follow-up.

Required Skills

- Excellent Hindi and English communication skills.
- Confident and skilled telephone communication.
- Strong follow-up and persuasion skills.
- Good customer-handling ability.
- Target-oriented approach.
- Ability to handle a high volume of calls.
- Good listening and lead-qualification skills.
- Strong coordination skills.
- Basic knowledge of sales processes.
- Ability to maintain accurate CRM records.
- Positive attitude and willingness to achieve targets.

Experience in : lead calling and site-visit scheduling will be an advantage.

Qualification

- Minimum 12th Pass; Graduate preferred.
- Candidates with strong communication and calling skills can apply.

Key Performance Indicators (KPIs)

- Number of calls completed
- Lead contact rate
- Qualified leads generated
- Follow-up completion rate
- Site visits scheduled
- Site visit attendance/conversion
- Lead-to-visit conversion
- Sales team appointment support
- CRM data accuracy
- Lead response time

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Interior Customer Support Executive (Noida)
🏢 Lifeasy Interior
📍 Noida